FAQ
Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship within the United States only. At this time, we do not offer international shipping.
2. How long does order processing take?
Orders are processed within 1 business day after your payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
3. How long does shipping take?
Once your order has been processed, standard shipping typically takes 3–5 business days.
4. Do you offer free shipping?
Yes! We offer FREE Standard Shipping on all orders within the United States. There is no minimum purchase requirement.
5. How can I track my order?
After your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become active.
6. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us within 24 hours of placing your order. Once an order has shipped, we may not be able to make changes.
7. What should I do if my package is delayed?
Shipping delays may occasionally occur due to weather, carrier issues, holidays, or high order volumes. If your package is delayed, please allow additional time for delivery before contacting us.
8. What if my package is marked as delivered but I haven't received it?
First, please:
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Check around your delivery location.
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Ask neighbors or household members.
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Contact the shipping carrier.
If you still cannot locate your package, please contact our support team and we'll do our best to assist you.
9. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
After verification, we will provide a free replacement.
10. What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available during checkout.
11. How can I contact Regal Infinity?
You can reach us using the information below:
Email: support@regalinfinity.store
Phone: (856) 658-0735
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Business Address:
Regal Infinity
64 Commonwealth Ave Apt 5
Boston, MA 02116
United States
12. How quickly will I receive a response?
Our customer support team typically responds to all inquiries within 24 business hours.