Refund policy

Regal Infinity
Last Updated: August 17, 2026

This Return & Refund Policy explains how returns, exchanges, and refunds work for orders placed through https://www.regalinfinity.store/. This policy applies to orders shipped within the United States.

1. Return Window

We accept eligible returns within 30 days of the delivery date shown on your shipping confirmation or tracking information.

To be eligible for a return, the item must be:

  • Unworn

  • Unwashed

  • Unaltered

  • In its original condition

  • Returned with original tags attached, when applicable

Items that do not meet these conditions may not be eligible for a refund.

2. How to Start a Return

To request a return:

  1. Email support@regalinfinity.store with your order number and the item(s) you would like to return.

  2. Our customer service team will review your request and confirm whether the item is eligible for return.

  3. If approved, we will provide you with return instructions.

  4. Send the item according to the instructions provided.

  5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Please do not send a return to an address other than the address provided by our customer service team.

3. Items Not Eligible for Return

The following items are not eligible for return:

  • Final sale or clearance items

  • Undergarments

  • Custom or personalized items

If an item is marked as final sale at the time of purchase, it cannot be returned unless it arrives damaged, defective, or incorrect.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping for standard returns.

Regal Infinity does not charge a restocking fee.

If an item arrives damaged, defective, or is different from the item ordered, Regal Infinity will arrange a replacement or refund at no additional cost to the customer, subject to the requirements described below.

5. Refunds

Once we receive and inspect your returned item, we will send you a confirmation email.

If your return is approved, your refund will be issued to the original payment method within 14 business days of receiving the returned item.

Please note that your bank, credit card company, or payment provider may require additional time to post the refunded amount to your account.

Original shipping charges, if any, may not be refundable unless the return is due to an error on our part or the item arrived damaged or defective.

6. Exchanges

We do not currently offer direct exchanges.

If you need a different size, color, or item, please contact us to confirm whether the original item is eligible for return. After the eligible return is processed, you may place a new order for the desired item.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@regalinfinity.store within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage, defect, or incorrect item

After reviewing the information, we may arrange a replacement or issue a refund at no additional cost to you.

8. Late or Missing Refunds

If more than 14 business days have passed since we confirmed that your refund was issued and you have not received it:

  1. Please check your bank or credit card account.

  2. Contact your bank or card provider, as processing times may vary.

  3. If you still have not received your refund, contact us at support@regalinfinity.store.

We will be happy to assist you.

9. Return Approval

Submitting a return request does not automatically guarantee approval.

All returned items are subject to inspection. Items that are worn, washed, altered, damaged after delivery, missing required tags, or otherwise not in their original condition may be refused or may receive a reduced refund where permitted.

10. Contact Us

Store Name: Regal Infinity

Business Address: 64 Commonwealth Ave, Apt 5, Boston, MA 02116, United States

Business Email: support@regalinfinity.store

Business Phone: +1 (617) 655-0729

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

Customer inquiries are usually answered within 24 business hours.

For return or refund questions, please contact us before sending an item back.